Charing Surgery

Charing Surgery 2023-05-05 Person 5 5 0

Staff very efficient and friendly. Building very clean and welcoming.

had a coffee machine

Charing Surgery 2023-05-05 Person 5 5 0

This is an outstanding modern surgery with polite and friendly staff and easy parking

I was very happy with my appointment

Charing Surgery 2023-05-05 Person 2 5 0

The appointments system at Charing Surgery has become impossible. Phone triage, whilst a pain is OK. Only being able to book an appointment on the day, for the day is ludicrous. I have a couple of things needing to be looked at by a GP. They are not "urgent" and can be booked a week in advance. My calendar, like a GP's calendar, is busy. My time, and the time of those who work with me is equally valuable. Being able to book an appointment a number of days in advance, with phone triage as a gatekeeper if needed, would make so much sense.

Sort out your appointments system, it doesn't work.

Charing Surgery 2023-04-19 Person 1 5 0

You may as well not answer the phone if you have no appointments. This problem is not urgent but does need addressing by the GP it is a topical skin problem likely bacterial infection in a child....not suitable for a+e or urgent treatment. But 2 pharmacists won't touch us. I work in the NHS and now see how broken it is. No options offered other than inappropriate ones. I just want to send a picture and have a GP call with a prescription for topical cream and can't due to bureaucracy.

May as well have a message immediately saying no appointments or e consult available please try tomorrow morning or clog up our hospitals further.

Charing Surgery 2023-04-07 Person 4 5 0

Not my regular GP surgery, as I was referred for minor surgery. Was very clean and really liked my doctor, but was sent to the wrong waiting area so was late for my appointment.

I was sent to the wrong waiting area so was late for my appointment.